Frequently Asked Questions - Windows & Doors
Straight answers to the questions Columbus homeowners ask us most, from window replacement costs to warranty details. If you don't see your question here, call (888) 635-0804 and we'll walk you through it.
Pricing & Cost FAQs
Window replacement in Columbus typically runs $450-$950 per window installed, with full-home projects for a 2,000 sq ft house landing between $8,000 and $22,000 depending on window count and material. Vinyl windows sit at the lower end, fiberglass and wood-clad at the higher end. Your actual number depends on the window style, glass package, and whether the existing frames need repair work before the new unit goes in. We quote manufacturer lines side by side on paper so you can see exactly what you're paying for. Call (888) 635-0804 for a free written estimate with line-item pricing.
An installed entry door in Columbus generally costs $1,200-$4,500, with steel doors at the lower end, fiberglass in the middle, and solid wood at the top. The spread comes down to the door slab, the frame condition, hardware grade, and whether you're replacing just the slab or the entire pre-hung unit. Add glass inserts, sidelites, or custom sizing and the price climbs. We'll give you the Therma-Tru and ViewLux options on paper with clear numbers so there are no surprises on the bill. Call (888) 635-0804 for a free estimate.
Window replacement costs what it does because you're paying for the manufactured unit plus skilled installation labor, and installation is where most failures begin. A window that's out of true binds in July, leaks in a driving Ohio rain, and fogs by year three. Cheap installs skip the real work: measuring every opening twice, shimming properly, flashing the rough opening, and insulating the weight pockets. The Keystone Standard we follow means both warranty layers in writing and 90 days on our workmanship. A window that's done right doesn't need to be touched again for decades. Call (888) 635-0804 and we'll quote you a real number.
Yes. Every estimate from TruePane Windows & Doors is free, written, and line-itemed so you can see exactly where your money goes. We measure every opening twice, quote the manufacturer lines side by side on paper, and don't start work until you've approved the number in writing. There's no charge for the visit and no obligation to book. Call (888) 635-0804 to schedule yours.
No, not on our end. Our quotes are fixed once written, and we don't add change orders unless you ask us to change the scope. If we open up a wall and find rotted framing or a window weight pocket full of broken sash cords, we'll stop, show you what we found, and give you a written price to fix it before we touch anything else. You approve it or you don't, but the original number on the work you approved doesn't move. Call (888) 635-0804 to get your number in writing.
Service & Process FAQs
The process starts with a free in-home measure, where we check every opening, note the frame condition, and walk you through your options. Then you get a written line-item quote. Once you approve it, we order the windows, schedule the install date, and arrive with the right crew and the right materials for the job. Most window replacements in Columbus take one to two days for a typical full-home project, depending on window count and access. We handle the old-window disposal and clean up before we leave. Call (888) 635-0804 to schedule your measure.
Full-home window replacement in Columbus usually takes one to two days with our crew, depending on the number of windows and how accessible each opening is. A standard single-story ranch with twelve to fifteen windows often goes in a day. A two-story with thirty windows may run two days. Door replacements are typically done in a few hours per door. We'll give you a timeline in writing when we quote the job so you can plan around it. Call (888) 635-0804 for your estimate and schedule.
A standard entry door replacement in Columbus takes about half a day from start to finish, including removing the old door, setting the new pre-hung unit, shimming it true, installing the hardware, and cleaning up. Exterior doors with sidelites or transoms can run a full day. Interior door swaps are faster. We'll tell you the timeline for your specific project when we quote it, and we stick to the schedule we give you. Call (888) 635-0804 to schedule your estimate.
Yes. Every window and door replacement includes removal and disposal of the old units. We haul everything off the property and leave the work area clean at the end of the job. You won't be stuck with old sashes stacked in your garage or a pile of broken glass at the curb. If you're doing a full-home window replacement, we'll stage the old windows in the truck as we go and take it all at once. Call (888) 635-0804 and we'll walk you through the process.
We work in your house the way we'd work in our mother's. Drop cloths go down in the work areas, dust barriers go up where they're needed, and the crew cleans up at the end of every day. No one wants glass shards in the carpet or sawdust in the kitchen. The install area will be tidier than you expect, and by the time we leave, the only sign we were there is the new windows or doors. Call (888) 635-0804 to see how we work.
Brands & Parts FAQs
We install and service a range of manufacturer lines including ECO Window Systems, Mr-Glass, and ViewLux, and we quote them side by side on paper so you can compare what each one actually costs. We don't push a single brand. We give you the real numbers for the ones that fit your budget and your house, then let you decide. What we won't do is install a brand we wouldn't put in our own home. Call (888) 635-0804 and we'll show you your options in writing.
Yes. Therma-Tru is one of the fiberglass entry door lines we install, and it's a solid choice for Columbus winters and humid summers because the material doesn't warp, rot, or swell like wood can. We'll quote Therma-Tru alongside ViewLux and other options in writing so you can see the price difference and what each door gets you. The right door for your house is the one that holds true through every season. Call (888) 635-0804 for a free estimate.
If you're replacing one window and want it to match the rest of the house, we'll do our best to match the frame color, glass style, and grid pattern. Some older window lines from Columbus builders are no longer manufactured, but we can usually get close enough that the difference isn't noticeable from the street. For doors, matching is easier if your existing door is from a current manufacturer line like Therma-Tru. We'll tell you honestly what's matchable and what isn't when we quote it. Call (888) 635-0804.
For Columbus, the right glass package is at minimum a double-pane insulated unit with Low-E coating. In our climate, winter heating is the bigger cost driver than summer cooling, so a Low-E coating that reflects heat back into the house pays for itself over time. Argon gas fill between the panes adds incremental insulation value. If you're on a busy street or near the airport flight path, laminated or triple-pane glass cuts noise noticeably. We'll walk you through the options and quote them on paper. Call (888) 635-0804 for a free estimate.
Columbus has real temperature swings, from single digits in January to high nineties in July, and that thermal cycling stresses seals and frames. Seal failure shows up as fog between the panes. Frame issues come from moisture that gets behind the siding and rots the rough opening. And many failures are installation failures, not product failures: an opening that wasn't shimmed true will bind, leak, and stress the glass. We measure every opening twice and don't call the job done until the pane is true. If your windows are failing, call (888) 635-0804 and we'll tell you what's worth fixing and what's worth replacing.
Licensing & Insurance FAQs
Yes. Every pro working under our name is required to hold the license and insurance their state requires, and we carry the coverage our work demands. Before a crew starts on your home, we can provide proof of insurance on request. You should never let anyone work on your windows or doors without verifying they're covered, because if something goes wrong, you want the coverage in place. Call (888) 635-0804 and we'll be glad to send over our documentation with your estimate.
In Columbus, most direct window and door replacements don't require a permit, but if your project does, we'll pull it. If you're enlarging an opening, cutting a new one, or doing structural work around a door, the city wants that permitted and inspected, and we'll handle the paperwork and the inspection. On standard same-size replacements, we still work to code regardless. We'll tell you during the estimate whether your project needs a permit. Call (888) 635-0804 to find out.
Every location in our network staffs its own install crews, trained to the Keystone Standard, and the work is done under the TruePane name. We don't send a different company to your house under our name. The local team that measures your windows is connected to the crew that installs them, and the same standard applies to every job: measure twice, set true, stand behind it. Call (888) 635-0804 and we'll connect you with the location that covers your address.
Emergency & Response FAQs
A broken window pane or a door that won't close is a security issue as much as a comfort issue, and we treat it that way. Call (888) 635-0804 during our hours, which are 7:30 AM to 7:30 PM, seven days a week, and our live coordinator will connect you with the local team that covers your address. We'll schedule the repair as soon as we can get a crew out. For a broken pane, we can often board it temporarily if the repair can't happen same day, so your home stays secure. Call (888) 635-0804 to get on the schedule.
The first thing is to secure the opening and keep people and pets away from the broken glass. Tape cardboard over the hole from the inside if you can reach it safely, and close the room off. Don't try to remove the broken sash or pry out the remaining glass in the dark, because the glass is under stress and can shatter further. Call (888) 635-0804 when we're open, seven days a week from 7:30 AM to 7:30 PM, and we'll get your repair scheduled. Call (888) 635-0804.
Yes. If a window or door is broken and the repair can't happen right away, we can board it up temporarily so your home is secure and the elements stay out until the replacement goes in. This is a short-term fix, not a substitute for a real replacement, but it gets you through the night or the weekend safely. We'll quote the board-up and the replacement separately so you know the full picture. Call (888) 635-0804 during our hours, 7:30 AM to 7:30 PM daily, to get on the schedule.
Warranty & Guarantees FAQs
We operate under the Keystone Standard: both warranty layers in writing, with durations stated, and 90 days on our workmanship, no arguing. The first layer is the manufacturer warranty on the window or door unit itself, which covers defects in materials and manufacturing. The second layer is our workmanship warranty on the installation. We register both layers before our truck leaves your driveway, so the coverage is active from day one. Call (888) 635-0804 and we'll show you exactly what's covered in writing.
The 90-day workmanship warranty covers anything we did wrong on the install. If a window we set binds, leaks, or doesn't operate properly because of how it was installed, we come back and make it right at no charge. The same goes for doors that don't latch, seal, or swing clean because of installation error. If it's not right, we come back. No paperwork, no arguing. That's the Keystone Standard, and it's the same one Dale Kessler put on the whiteboard when TruePane started in 2008. Call (888) 635-0804 with questions.
We handle the registration for you. Before our truck leaves your driveway, we register both layers of the warranty: the manufacturer warranty on the unit and our workmanship warranty on the installation. You'll get the documentation in writing, with the durations stated so there's no guessing later. If you ever need to make a claim, start by calling (888) 635-0804 and we'll help you work through it. That's what we mean when we say we stand behind it.
If something fails after the warranty window closes, call us anyway. Dale Kessler built this company on a simple rule: if the pane is not true, the job is not done. We'd rather come look at a problem and tell you straight what it'll take to fix than leave a homeowner in Columbus stuck with a window that doesn't work. Sometimes the fix is small and we handle it. Sometimes it's a full replacement, and we'll quote you an honest number. Either way, you'll know where you stand. Call (888) 635-0804.
Written by Dale Kessler, Owner at TruePane Windows & Doors, serving Columbus since 2008.
Still Have Questions?
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